Seller standards
Sellers must provide accurate identity, location, ownership, product, material, dispatch and return information. Approval applies only to reviewed categories and may be suspended when information becomes inaccurate.
Marketplace principles
Trust must be visible.
These prototype summaries define the intended policy areas. They are not final legal terms and must be reviewed before live trading.
Product safety
Unsafe, recalled, unlawful, counterfeit or misleading products are prohibited. Sellers must cooperate with information requests, corrective action and recalls. Phase 1 excludes ingestible food, herbs and supplements.
Delivery, cancellation and returns
Each listing must show dispatch expectations and applicable return terms before checkout. The production system must preserve order, communication, tracking, cancellation and refund records.
Fees and payouts
Commission and any optional seller service fee must be disclosed before a seller accepts an order. Seller proceeds, deductions, holds, refunds and payout status must be visible in a ledger.